Exchanges, returns & refunds

Our one-time exchange promise

If you are not satisfied, contact us within 30 calendar days after delivery to request one free exchange for your purchased case. This includes all OT Case standard designs.

This is an exchange service, not an unlimited replacement plan or a blanket money-back guarantee. Refund requests are covered separately below.

We cover both shipping directions

We pay the return shipping when a return is needed and the shipping of your replacement. Contact customer care before sending anything back so we can arrange the return method and correct address.

Our team will confirm the replacement details and exact phone model with you. You do not need to place and pay for a new order to use this exchange service.

How to request your exchange

• Email support@moodincase.com or message our official WhatsApp at +1 646 208 6937.
• Use your checkout email and tell us what you would like us to help with. Include the order number if available; you do not have to remember it to contact us.
• Please contact us within 30 days of delivery and wait for return instructions before mailing your case.

Damaged, defective or incorrect items

Contact us promptly with your checkout email and clear photos of the item and packaging. If we confirm damage, a defect or a production or fulfillment error, we will offer an appropriate replacement or refund and cover approved return shipping when a return is required.

Keep the item and packaging while we resolve the issue. The one-time dissatisfaction exchange does not reduce remedies required by applicable law.

Refund returns are separate

For a change-of-mind refund on a standard, non-personalized case, request approval within 30 calendar days of delivery. The item must be unused, unaltered and complete, with original packaging when reasonably available. The customer pays tracked return shipping for this separate refund option; this charge does not apply to our one-time exchange.

After an approved refund return arrives, we aim to inspect it within 5 business days. Approved refunds go to the original payment method; your payment provider may take additional time to post the credit.

Before production and mandatory rights

This store promise is additional to applicable consumer rights and does not exclude or replace any remedy that cannot legally be limited. Purchases completed on another marketplace follow that marketplace's checkout terms.